Tag Archive: Human Resources


Why Companies Remain Loyal to their Payroll and HR Service Provider

Filed under: Latest News — Leave a comment
13/02/2013

By Sandra Swanepoel, Director Sage VIP

Sandra Swanepoel

Sandra Swanepoel

Companies consider replacing their payroll and HR systems from time to time. The reasons may vary, ranging from questions about the technology and problems with service, through to group decisions, mergers or features that lack in current applications. The ten most reasons why Companies, that have been using Sage VIP for many years, continue with our product, are mainly the following:

  1. At Sage VIP CID ‘Customer Intimacy Discipline’ means that we deliver world class customer service. This can be attributed to the fact that we invest in customer service training, which uplifts and measures our employee performance on an on-going basis. It is addictive and clients that experience it want more, which explains why 99.39% of our users recommend Sage VIP as the payroll and HR solution of choice.
  2. The biggest cost facing companies is their human resource costs that need to be managed effectively. Sage VIP’s software is designed in such a way that you can manage your ROI per employee or per department with optimum accuracy. The data is available online, in real time at the click of a button which underscores informed decision-making.
  3. How much do you need to know when you want to be a Payroll or HR consultant? At Sage VIP a graduate is given classroom product training for four months, which is followed by supervised practical sessions with the assistance of specialists. Some may consider it to be a bit of an over kill but when you work at Sage VIP you realise just how much a customer depends on your expertise, it can never be underestimated.
  4. Feature rich software sounds so yesterday, yet you cannot invest in anything less than that if you need software that is flexible. It is essentially an investment in the future of your business and if your payroll and HR system cannot cater for the requirements you never thought would happen, it will cost you dearly in the long run.
  5. Legislation is a must for all payroll and HR applications, and often I hear companies say that every payroll calculates tax; but how quickly are legislative changes made available, and does it include all the legislation? Catering for legislative changes means doing it across multifaceted environments and countries, accurately and comprehensively.
  6. Sage VIP walked away with the Deloitte best company to work for award for the third year running in 2012. It means that our employees are challenged and content, which directly translates into longstanding client relationships that are built on integrity.
  7. The infrastructure that Sage VIP offer provides support to companies in remote parts of the country with fully functional offices in Pretoria, Johannesburg, Durban, Cape Town, Port Elizabeth, East London, Bloemfontein, Gaborone, Windhoek and Nairobi. It is a key consideration that companies, who are planning to expand their operations across South Africa and Africa, should heed.
  8. Sage VIP’s operational systems such as its national call centre and CRM products are state of the art.  Some may question the value of these systems but it saves time and underpins flawless customer service that will help you solve your query quickly and efficiently.
  9. Innovation is a core value at Sage VIP that defines software that is fresh and up-to-date. We invest in technology solutions so that our clients never need to reinvest in new software.  One of our customers has been with Sage VIP for 23 years, which is unheard of in the industry, yet part of the package at Sage VIP.
  10. Sage VIP has ample resources available that companies can utilise. If you are looking for a payroll and HR administrator that is well acquainted with Sage VIP’s products you can rest assured that there are many expert people available and looking for opportunities.
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Cultural fit vital when assessing new candidates for employment

Filed under: Entrepreneur, Human Resources, Latest News — Leave a comment
09/03/2012

Of all the elements that need to be considered if a company is to be able to select the best candidate for a specific position, the most difficult to gauge or judge correctly is the culture fit.

“It’s also one of the most important elements in any evaluation of potential employees,” says Grant Lloyd, managing director Softline Pastel Payroll.

Companies need to have a feel for and have an understanding of the company culture. Lloyd says culture is usually driven from the top down and is established by the upper echelons of management. However, it is never cast in stone and can change with the appointment of a new CEO or management team.

“There are many influences on company culture, including the alignment of the company vision, the business objectives and the business ethics,” says Lloyd. “Whoever is conducting the recruitment needs to have a feel for the company vision, objective and ethics because they not only shape the company culture but also the various job descriptions and purposes aligned to them within a specific department.”

Key performance areas (KPAs) and key performance indicators (KPIs) are also important in assessing the culture fit and ensuring the candidate will be able to deliver what the business needs.

“This is complicated by the fact that not all companies have integrated the business culture and the company values with their KPAs. While these historically were used to measure individual performance, the process is now open to much wider interpretation,” adds Lloyd.

“Employers need to clearly understand the purpose behind each individual recruitment and employment process. The information for this understanding must come from the person that the new recruit will be working for.”

People involved in the hiring process often sway towards taking on someone with a similar personality to their own, which is not necessarily the best fit and hence it is important to also involve line managers and team leaders to provide another perspective.

He adds that people often perceive themselves incorrectly and that the characteristics most sought after in recruitment are trust, respect, honesty, accountability, integrity and consistency.

Honesty throughout the recruitment process is paramount because it saves time and money for both parties. The company should state exactly what it is looking for and the applicants need to present themselves honestly. A complication is the fact that divisions within companies tend to develop sub-cultures and the candidate fit has to match.

“Personality traits also need to be examined, and this is a whole science in itself. But it is an important area and it is very useful to know a candidate’s personality as it is invariably a strong indicator of suitability and culture fit,” says Lloyd. 

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